1. Orders and Shipping
When will my order be shipped?
We have a 1-3 working days shipping time. All our parcels are sent out by Royal Mail (Tracked 24 or Tracked 48). Depending on which one you pick, your order should arrive to you 1-3 days after shipping.
We do NOT ship orders using Evri (formerly known as Hermes UK).
*Packages may be delayed due to high demand in the holiday season or Royal Mail strikes*
Which delivery company do you use to ship orders?
All our parcels are sent out using Royal Mail. We do NOT ship orders using Evri (formerly known as Hermes UK).
Do you ship outside of the UK?
Yes, we ship to most countries in Europe using Royal Mail UK. This means the shipping in your country will likely be handled by one of Royal Mail's courier partners.
You can see the full list of supported countries on our checkout page. If your country is not listed, that means we don't ship there yet.
Important - Import duties or taxes: Please keep in mind that our shipping cost or order total does not include import duties. The receiver will be responsible for covering this before the delivery of your parcel. APS does not cover this cost.
How can I update my shipping address?
If the order was placed less than 24hrs ago AND you haven not received a shipping confirmation yet, please email us at firstname.lastname@example.org with your order number and updated shipping address.
Alternatively, you can also fill out our online form in our contact page and we'll get back to you as soon as we can.
If your parcel has already been shipped, we will not be able to update the shipping address. Please get in touch with us as soon as possible, and we will do our best to assist you. You could also check Royal Mail's tracking website and contact them for further support.
I received a damaged or incorrect order. What should I do?
Please take the time to carefully check your package as soon you receive it to ensure all the items ordered are included and in the right condition. If any of the pieces are damaged, or you received the wrong item(s), please email us immediately at email@example.com.
Please include a photo of the item(s) and your order number. Our customer care team will get in touch as soon as possible. Bear in mind that damaged items will need to be returned to us.